Businesses rely on effective communication to be able to organize and complete important tasks. Your phone system is integral to ensuring that those communications are clear and effective. Sixty percent of companies say that phone systems are their most urgent investment priorities. If you own a business in Canada, and you’re trying to decide on the right business phone system to get, here are a few things you should consider.
What Size is Your Business
The size of your business and your communication needs will determine what kind of phone system makes sense for your organization. If you are a small business with only a few employees, your needs will be different from a company with over 500 employees. Likewise, if you have a dedicated sales department, you will need more phones than a business that relies on a few long-term clients. Smaller companies may be able to get away with letting employees use their cell phones for business communications, while larger businesses may need a more robust infrastructure to facilitate communication. Plus, having a dedicated business line always lends a more professional air to your organization, and companies large and small should at least consider some kind of organized business phone system.
What Kind of Phone System Are You Looking For?
- Virtual Phone Lines
- Cloud Systems
There are benefits and drawbacks to each of these systems and business owners should consider their options carefully before deciding.
Landlines are consistent and reliable, but often more costly to install and maintain and don’t offer the same versatility as the systems that use the internet.
A virtual phone line simply forwards calls to a mobile or home phone, so you can maintain a separate business line, yet still field calls from your normal phone. This is a cost-effective alternative to having a dedicated business line but still requires that you have other phones available to forward to.
A VoIP system is a phone system that uses the internet, opposed to copper wire, and offers a host of incredible features that businesses can take advantage of. They are typically cheaper than traditional landlines and integrate more seamlessly with other technologies, but rely on an internet connection, which may be an issue for some companies.
Cloud Systems are a category of VoIP systems that rely on cloud computing. They also offer flexible features, including adding a line whenever you need it. The physical system is not hosted on-premises in your office, which means that it’s up to your service provider to maintain the system. This can be helpful if you aren’t tech-savvy but also leaves you at the mercy of the host if something goes wrong.
If you’re looking for a business phone service, each of these systems will provide unique features and potential for cost savings that can help your company grow. Those who are comfortable with the more traditional phone system will likely spring for a landline, whereas those who are more technologically incline and want to be able to access advanced features may prefer a VoIP or Cloud-based system such as those provided by Ooma Canada business phones. Before making a decision, you should take a hard look at the needs of your business and weigh the pros and cons of each before making a final investment.